{"id":747,"date":"2026-02-04T10:21:46","date_gmt":"2026-02-04T10:21:46","guid":{"rendered":"https:\/\/wordpress.hiredev.org\/kingkoil\/?page_id=747"},"modified":"2026-04-09T11:09:52","modified_gmt":"2026-04-09T11:09:52","slug":"exchange-refund","status":"publish","type":"page","link":"https:\/\/wordpress.hiredev.org\/kingkoil\/exchange-refund\/","title":{"rendered":"Exchange-Refund"},"content":{"rendered":"<div class=\"common-heading\">\n<h2>Exchange\/Refund Policy<\/h2>\n<p>Simple. Clear. Customer-Friendly.<\/p>\n<\/div>\n<div class=\"ex-refund-Policy-content\">\n<p>At King Koil, we want you to feel confident with your purchase. If your mattress or bedding product isn\u2019t meeting your comfort expectations, our Exchange &amp; Refund Policy is designed to make the process straightforward and fair.<\/p>\n<h4>Exchange Policy<\/h4>\n<p>We understand that comfort is personal. If you find that your King Koil product isn\u2019t the right fit, you may request an exchange within the eligible period.<\/p>\n<p>Exchanges are accepted within the specified warranty\/comfort period from the delivery date.<br \/>\nTo be eligible, the product must be in its original condition, with no excessive wear or damage.<br \/>\nProducts must be returned in original packaging (where applicable).<\/p>\n<ul class=\"list-icon\">\n<li>Exchanges are subject to verification and approval from our team.<\/li>\n<\/ul>\n<h4>Refund Policy<\/h4>\n<p>If you are not fully satisfied and meet the eligibility criteria, you may request a refund.<\/p>\n<p>How Refunds Work:<\/p>\n<ul class=\"list-icon\">\n<li>Refund requests must be submitted within the eligible return window from the delivery date.<\/li>\n<li>Once the returned item is inspected and approved, refunds are processed back to the original payment method.<\/li>\n<li>Refund processing typically takes a few business days after approval.<\/li>\n<li>Shipping and handling charges (if applicable) may not be refundable.<\/li>\n<\/ul>\n<h4>Pillows and Bedding Returns<\/h4>\n<p>Due to hygiene and safety standards, pillows and bedding items are eligible for exchange or refund only if they are unused, unwashed, and in their original packaging.<br \/>\nOpened, used, or visibly worn bedding products may not qualify for return or exchange.<\/p>\n<h4>Items Not Eligible for Return<\/h4>\n<p>To ensure fairness and product integrity, the following items are not eligible for return or refund:<\/p>\n<ul class=\"list-icon\">\n<li>Products showing signs of use or damage<\/li>\n<li>Clearance or final-sale items<\/li>\n<li>Customised or made-to-order products<\/li>\n<li>Bedding or pillows that have been removed from original sealed packaging<\/li>\n<\/ul>\n<h4>Returns &amp; Pick-Up Process<\/h4>\n<p>Once your exchange or refund request is approved:<\/p>\n<ul class=\"list-icon\">\n<li>Our team will coordinate a pickup or return at a convenient time.<\/li>\n<li>You will receive instructions on how to prepare the product.<\/li>\n<li>Please keep the product accessible until collection is complete.<\/li>\n<\/ul>\n<p>Approved returns will be inspected before the final exchange or refund is issued.<\/p>\n<h4>How to Request an Exchange or Refund<\/h4>\n<p>To start the process:<\/p>\n<p>Visit our Contact Support page<\/p>\n<ul class=\"list-icon\">\n<li>Provide your order number and reason for return\/exchange<\/li>\n<li>Our support team will guide you through the next steps<\/li>\n<li>We aim to respond to all requests within 1\u20132 business days.<\/li>\n<\/ul>\n<h4>Contacting Us<\/h4>\n<p>If There Are Any Questions Regarding This Privacy Policy You May Contact Us Using The Information Below:<\/p>\n<h4>Dubai Furniture Manufacturing Co. LLC.<\/h4>\n<p>Dubai Investment Park, Zone 1,<br \/>\nP O Box: 24129<br \/>\nDubai, Uae.<br \/>\n<a class=\"comman-link\" href=\"tel:+97148853929\">Tel: +971 48853929<\/a><br \/>\nFax: +97148853784<br \/>\n<a class=\"comman-link\" href=\"mailto:Dfmc@emirates.net.ae\">E- Mail: Dfmc@emirates.net.ae<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Exchange\/Refund Policy Simple. Clear. Customer-Friendly. At King Koil, we want you to feel confident with your purchase. If your mattress or bedding product isn\u2019t meeting your comfort expectations, our Exchange &amp; Refund Policy is designed to make the process straightforward and fair. Exchange Policy We understand that comfort is personal. If you find that your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-exchange-refund.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-747","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/wordpress.hiredev.org\/kingkoil\/wp-json\/wp\/v2\/pages\/747","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wordpress.hiredev.org\/kingkoil\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wordpress.hiredev.org\/kingkoil\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wordpress.hiredev.org\/kingkoil\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wordpress.hiredev.org\/kingkoil\/wp-json\/wp\/v2\/comments?post=747"}],"version-history":[{"count":6,"href":"https:\/\/wordpress.hiredev.org\/kingkoil\/wp-json\/wp\/v2\/pages\/747\/revisions"}],"predecessor-version":[{"id":1674,"href":"https:\/\/wordpress.hiredev.org\/kingkoil\/wp-json\/wp\/v2\/pages\/747\/revisions\/1674"}],"wp:attachment":[{"href":"https:\/\/wordpress.hiredev.org\/kingkoil\/wp-json\/wp\/v2\/media?parent=747"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}